Autumn 2009

customer service

Selecting products and placing an order at Maternityand Nursing.com is quick, easy and above all, safe.

HOW TO ORDER: [top]
MaternityandNursing.com's online catalog, organized by category, is a fast and easy way to find the item and style that is perfect for you.

Once you have found the item you want, simply enter in the quantity, choose a size and color, and click the "Add to Cart" button. When you have finished making all of your selections, click the Shopping Cart icon to begin the ordering process.

PRIVACY AND SECURITY: [top]
MaternityandNursing.com uses state-of-the-art Secure Socket Layer (SSL) technology--the gold standard in Internet encryption--to protect you from credit card fraud.

This web site is secured using a GeoTrust Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted.

Want to confirm that you're in "safe" mode while on login and payment pages? Look for one of the following symbols in your browser

Still don't want to use your credit card over the Internet? [top]

No problem. You may still order from us easily and conveniently.

Make all of your selections and proceed to the checkout, just as you would if you were placing your order online. Fill in your contact and payment information on the order form, print it out.

FAX your completed order form to us at 512-326-8541.

E-MAIL us at

MAIL your completed order form to:

Special Addition
3800 North Lamar, Suite 550
Austin, Texas 78756

CALL us toll-free at 1-888-806-BRAS (2727) or 512-326-9308

SHIPPING INFORMATION: [top]
Our standard shipping method within the U.S. is Priority Mail from the U.S. Postal Service.

Standard Delivery Purchase Amount Postage

Customers living in the U.S. and U.S. territories should receive their orders within 2 - 5 business days.

Additional shipping charges will apply to international orders.

 <$40

$ 6.95
$ 40-99.99

7.95
$100-199.99
11.95
$200-399.99
15.95
$400+
18.95

Other methods of shipping are available by request and include:

  • USPS Express Mail (2-day service)
  • UPS overnight
  • International - USPS International First Class. Special Addition is not responsible for any Customs Duties or taxes.

RETURN POLICY: [top]

If for any reason your order does not meet your expectations and you wish to return the merchandise, you may return the item(s) by secure mail with USPS tracking number. If you have questions about an exchange or replacement, please call us toll free, 1-888-806-BRAS. We are available to help you during the following hours:

Mon., Tues., Wed., Fri.
10:00 to 6:00 (CT)
Thursday
10:00 to 7:00 (CT)
Saturday
10:00 to 5:00 (CT)

Or contact us via email at .

If you would like to return your item for a refund or credit, send it to the address below. Be sure to include our packing slip.

Special Addition
3800 North Lamar Blvd., Suite 500
Austin, TX 78756

  • Items returned for refund must
  1. have all original tags intact
  2. be in original packaging
  3. be received within 20 days of original shipping date
  4. show no signs of wear or laundering
  5. be in new condition for restocking
  6. include original sales and credit card receipts or copies of each
  7. include brief note with reason for return
  8. include our return/exchange form with your instructions for credit or exchange.
  • No shipping charges will be refunded.
  • No refunds will be given for returned items not meeting above guidelines.
  • Intimate garments such as panties, briefs, and panty girdles are not returnable for hygienic reasons.
  • Return shipping costs will be the financial responsibility of purchaser.
  • Refunds for items returned will be applied to the credit card number used for the original transaction.

INTERNATIONAL ORDERS: [top]

For orders to be shipped outside the continental U.S., excluding Hawaii, Alaska, and U.S. territories, additional international shipping charges may apply. International orders require payment by PayPal.

Please follow these instructions for placing your order to be shipped internationally:

  • Select all items and proceed through checkout process.
  • Select PayPal payment options as directed.
  • Return to maternityandnursing.com website to complete your order.
  • Add maternityandnursing.com to your address book so that our responses to your order will not be blocked.
  • After completing your order, please check your email frequently for further requests for payment of additional shipping charges. Your order cannot be processed until the additional PayPal payment is received.

NOTE: Shipping charges shown on your internet sales receipt will reflect U.S. domestic shipping charges based upon dollar value. International shipping charges are based upon weight of package. Because charges vary from country to country, we are unable to reflect specific charges at the time your order is submitted. Shipment will be made by the least expensive method but with the shortest shipping time available. If your order is needed sooner than 6-10 days, please advise us under "Comments" so that we may advise you of faster shipping options.

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